f9999's Privacy Policy

f9999 (referred to as "we", "us", or "the platform") takes the privacy of its members very seriously. This Privacy Policy ("Policy") describes how we collect, store, process, and where necessary share your personal information with third parties.

By accessing the f9999bet.cam website or completing registration, you are considered to have accepted all terms of this Policy. This Policy is an integral part of our Terms and Conditions and both documents should be read together. If you do not agree with any part of this Policy, please refrain from using our services.

f9999 may collect the following types of information:

1.1 Registration and Identity Information

This includes information you provide when creating an account:

• Full name
• Date of birth (for age verification)
• Mobile Number
• Email address
• Residential address

1.2 Identity Verification Information

During the account verification process, a copy of your national identity card, passport, or similar government-issued document may be requested.

1.3 Financial Information

To process deposits and withdrawals, your mobile banking details (bKash, Nagad, Rocket, or Upay account number) are recorded. However, we do not collect any PIN or password.

1.4 Usage Information

Information about how you use the platform is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Pages visited and session duration
• Betting and transaction history
• Information obtained through cookies and similar tracking technologies

1.5 Communication Information

Messages exchanged and related information from conversations with our support team via live chat or email are stored.

Collected information is used for the following purposes:

• Account management: For registration, login, and profile management.
• Identity verification: To confirm age and identity and to maintain account security.
• Financial transactions: To process deposit and withdrawal requests.
• Customer support: To resolve your complaints, questions, or issues.
• Service improvement: To improve the user experience and platform quality.
• Fraud prevention: To detect and stop suspicious activity.
• Communication: To send necessary notifications, security alerts, or account updates.
• Responsible gaming: To monitor playing patterns and provide assistance where needed.

f9999 applies industry-standard security measures to keep your information safe. SSL encryption is used during data transfer and stored data is kept in an encrypted state.

3.1 Retention Period

Your information is stored for the entire time your account is active. Even after an account is closed, certain information may be retained for a defined period for legal, regulatory, or anti-fraud reasons.

3.2 Technical Safeguards

The following security measures are in place on the platform:

• 256-bit SSL/TLS encryption
• Firewall and intrusion detection systems
• Regular security audits
• Limited access policy — only authorised staff can view sensitive information
• OTP-based two-factor authentication

3.3 User Responsibility

Account security also depends in part on you. Keep your password confidential and never share it with anyone. If you notice any suspicious activity, notify our support team immediately.

In certain circumstances f9999 may share your information with third parties. However, this is always done in a limited and controlled manner.

4.1 Service Provider Partners

Minimum necessary information may be shared with essential partners such as payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and fraud prevention services. These partners are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

It may be necessary to disclose information in response to a court order, government directive, or legal process. In such cases we will not disclose any information beyond what is required by law.

4.3 Organisational Changes

In the event of a business restructure, merger, or acquisition, your information may be transferred. In such cases you will be notified in advance and the new entity will be bound to follow the terms of this Policy.

4.4 What Is Not Done

f9999 never sells, rents, or provides your personal information to any third party for advertising purposes.

Cookies and similar technologies are used on the f9999 website to improve service quality and provide a personalised experience.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and security; disabling these will prevent the platform from functioning properly.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To analyse usage patterns and improve the service.

5.2 Cookie Control

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some services to not work normally.

As a member of f9999, you have the following rights over your own information:

6.1 Right to Access Information

You may request to know what information we hold about you. We will provide that information within a reasonable time after receiving your request.

6.2 Right to Correct Information

If any of your information is incorrect or outdated, you may request a correction. Some account information you can change yourself from the profile settings.

6.3 Right to Delete Information

In certain circumstances you may request to close your account and have your information deleted. However, some information may need to be retained for a set period due to legal obligations.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or notifications, inform our support team at any time. However, important account-related notifications will always be sent.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team 24/7 via live chat or email. We provide assistance in both Bengali and English.

All f9999 services are for those aged 21 or above only. We do not knowingly collect any information from minors. If it comes to our attention that a minor has registered on our platform, that account will be closed immediately and the related information deleted.

If you become aware that a minor is using our platform, please notify our support team immediately. To learn more about responsible gaming, see our Responsible Gaming Guidelines.

If the f9999 platform contains links to any third-party websites, we are not responsible for the privacy practices of those sites. When using a payment gateway (such as bKash or Nagad), you will also be governed by that provider's own policy. We recommend reading the privacy policy of any external service before using it.

f9999 reserves the right to revise this Privacy Policy at any time. For significant changes, a notice will be posted on the website and registered members may be informed by email or SMS.

You can check the "Last updated" date at the top of the Policy to see when the latest version was published. Continued use of the platform after changes have been made will be taken as acceptance of the new policy. We therefore recommend checking this page regularly.

For any questions related to this Policy, you can find more information on our About Us page or contact our support team directly.

If you have any complaint or dispute regarding this Privacy Policy, please contact our support team first. We will make a genuine effort to understand the issue and work to resolve it within a reasonable time.

For more details on this Policy and all matters related to f9999's services, see our general FAQ section or visit the FAQ page.